Platform-to-Business User Regulation Policy

Platform-to-Business User Regulation Policy

Effective Date: 1 July 2025

 

1. Introduction

This Platform-to-Business User Regulation Policy outlines the rights, obligations, and complaint-handling procedures applicable to Creators on the Allin Fans platform, in accordance with the fairness and transparency requirements of EU Regulation 2019/1150 (the “Platform-to-Business Regulation”).

By using our platform as a Creator, you agree to:

  • Comply with the Terms and Conditions of Allin Fans

  • Abide by all applicable laws, including intellectual property, consumer protection, and content regulations

  • Fulfil your obligations under relevant tax legislation in your jurisdiction, including VAT/GST reporting if applicable

This document also explains how Business Users (Creators) may submit complaints, request mediation, and understand how the platform promotes or recommends Creators.

 

2. Applicability

This Policy applies only to Creators who are established, incorporated, or resident in:

  • The European Union

  • The United Kingdom

Creators outside these jurisdictions may refer to the general dispute resolution procedures in the Terms and Conditions.

 

3. Definitions

Unless otherwise stated in this document, the definitions used here have the same meaning as those in the Allin Fans Terms and Conditions.

 

4. Promotion and Recommendation of Creators

At our sole discretion, Allin Fans may:

  • Promote Creators via the platform’s social media accounts (Facebook, Instagram, X, YouTube, TikTok, Telegram, Discord)

  • Feature Creators in curated lists, category highlights, and homepage banners

  • Recommend Creators to Users via in-platform algorithms based on engagement, category relevance, or trending content

  • Include Creators in special promotional events, seasonal campaigns, or sponsored visibility programs

  • Promote premium features (e.g., VR sessions, AI Companions, Reels video series, exclusive livestreams) that are offered by selected Creators

We do not guarantee promotional placement to any Creator, and inclusion in promotional activities is determined at our discretion.

 

5. Complaints Process

Creators may submit a complaint under this Policy if the matter relates to:

  1. Alleged non-compliance by Allin Fans with any obligation in the Platform-to-Business Regulation that affects you as a Creator

  2. Technical issues directly related to the operation of Allin Fans that affect your account, Content, or earnings

  3. Measures or actions taken by Allin Fans that directly impact your ability to operate as a Creator on the platform

How to submit a complaint:

  • Email: [email protected]

  • Subject line: P2B Complaint – [Your Creator Name]

  • Provide:

    • Your Creator account username

    • Detailed description of the issue

    • Relevant supporting documents (screenshots, payment references, correspondence)

 

6. Complaint Handling Procedure

Upon receipt of a valid complaint, we will:

  1. Acknowledge receipt within 5 business days

  2. Request any additional information or documentation needed to properly evaluate the matter

  3. Investigate the complaint objectively, considering the complexity and seriousness of the issue

  4. Provide a written outcome to the Creator via email or in-platform messaging, using clear and understandable language

We aim to resolve complaints within 30 days where possible, but complex matters may take longer.

 

7. Mediation Services

If a complaint is not resolved to your satisfaction, you may initiate mediation through one of the following services:

For UK and EU-based Creators:
Centre for Effective Dispute Resolution (CEDR)
P2B Panel of Mediators
70 Fleet Street, London, EC4Y 1EU, United Kingdom
https://www.cedr.com/p2bmediation/

For international mediation:
International Centre for Dispute Resolution (ICDR)
150 East 42nd Street, Floor 17, New York, NY 10017, USA
https://www.icdr.org/

Both parties must act in good faith during mediation. Mediation is voluntary and does not limit either party’s right to initiate legal proceedings before, during, or after mediation.

 

8. Reservation of Rights

Allin Fans reserves the right to:

  • Update this Policy to reflect changes in law or platform operations

  • Implement new promotional methods

  • Change the criteria for Creator recommendations and featured placement

  • Adjust complaint-handling procedures in compliance with applicable regulations

 

Last Updated: 1 July 2025