How to Exercise Your Privacy Rights
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How and Why We Use Your Data, and Legal Grounds for Processing
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Help, Support, and Contact Information
Last updated: 1 Sept 2025
If you wish to exercise any of the rights described in Section 14 (Your Privacy Rights), you may do so by contacting us using the details provided in Section 19 (Assistance and Contact Information).Submitting a Request
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Your request must contain sufficient information to enable us to verify your identity and to understand, assess, and respond appropriately.
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We will review all requests carefully and provide a response within the timelines required by applicable law (e.g., generally within 30 days under the UK GDPR and EU GDPR).
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Identity Verification
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To protect your Personal Data, we may request additional information from you to confirm your identity before processing your request.
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The type and amount of additional information we request will depend on the sensitivity of the Personal Data involved and the nature of your relationship with us.
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If we cannot reasonably verify your identity, we may decline to act on the request.
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If your request is submitted through an authorised third party, we will require proof of authorisation.
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Acceptable proof includes, but is not limited to:
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A signed document explicitly authorising the third party to act on your behalf, or
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A valid power of attorney, in accordance with applicable law.
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Grounds for Declining a Request
We may decline to comply with your request where:
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We are unable to verify your identity or the authority of your representative;
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The request is manifestly unfounded, excessive, or repetitive; or
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We are legally required to retain certain data despite your request.
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Requests Made by an Authorised Third Party
