Appeals and Review Procedure

Appeals and Review Procedure

BY USING OUR WEBSITE YOU AGREE TO THIS POLICY – PLEASE READ IT CAREFULLY

 

1. Introduction

This Policy forms part of your agreement with ALLin Fans Ltd.
You must follow the procedures in this Policy to appeal a Content or account moderation decision.

ALLin Fans will handle appeals fairly, transparently, and in accordance with applicable laws, including the EU Digital Services Act (DSA) and relevant UK legislation.

 

2. Contact Information

ALLin Fans Ltd
xxxx Road
London, 
United Kingdom

Email: [email protected]

 

3. Interpretation

Unless otherwise stated in this Policy, terms have the same meanings as in our [Terms of Service].

“Decision” means any action taken by ALLin Fans to:

  • Suspend or deactivate an account.

  • Suspend or deactivate Content shared to or from an account.

  • Impose a final warning for a violation on an account.

  • Restrict account features (e.g., livestreaming).

  • Suspend, terminate, or restrict the ability to monetise Content, including by preventing subscriptions or limiting accepted payment methods.

 

4. Who Can Use This Policy

This Policy applies to:

  1. ALLin Fans Users – who wish us to review or reverse a Decision.

  2. Non-users in the EU/EEA – who have reported suspected illegal or non-consensual Content on ALLin Fans and disagree with our response.

 

5. Appeal Procedure

The only way to appeal a Decision is by completing and submitting the Deactivation Appeal Form.

Required information:

  • Account username or URL.

  • URL of the Content subject to the appeal.

  • Detailed reasons why you believe your Content or account complies with the [Terms of Service] and [Acceptable Use Policy].

  • For non-users in the EU/EEA: reasons why you believe the Content is illegal or non-consensual.

Timing:

  • All appeals must be filed within six (6) months of the Decision.

 

6. Review Process

If we receive a completed Deactivation Appeal Form:

  1. We will review the relevant account information.

  2. We will consider all information and supporting evidence you have provided.

  3. We may request further information from you or third parties.

  4. Based on our assessment, we will:

    • Grant the appeal → reverse the Decision and any resulting actions.

    • Grant in part → reverse some but not all Decisions.

    • Deny the appeal → no change to the Decision.

You will be notified of the outcome in writing.

 

7. No Liability

ALLin Fans is not liable for any loss of earnings, subscribers, or access interruptions to your account, even if your appeal is granted in full or in part.

 

8. Non-Appealable Decisions

This Policy does not apply to irreversible Decisions (e.g., ending a livestream).

 

9. Additional EU/EEA Procedures (DSA Compliance)

If you are in the EU/EEA:

  • You may file a complaint with your national Digital Services Coordinator.

  • You may seek out-of-court dispute resolution via a certified settlement body.

  • You also have the right to judicial redress in a court with jurisdiction.

If we decide that Content does not breach our Terms of Service and keep it online, you may refer the matter to an out-of-court settlement body. We will cooperate in good faith as required by law.

We are not bound by decisions from an out-of-court dispute settlement body and may refuse engagement if the same matter has already been resolved.

 

10. EU Representative

For matters under the DSA, our EU Representative is:

xxxxxx.
Company Number: 
 Street
Poland
Email: 

 

Last Updated: August 2025